Highlights
- Verify the company’s credentials: Check registration, licensing, insurance, and contact information before committing to a mover.
- Get clear pricing in writing: A detailed estimate should explain what is included and identify potential additional charges.
- Look beyond the price: Experience, services, communication, reviews, and how the company handles your belongings all matter.
- Choose a mover that fits your needs: The right moving company should be equipped for your move and able to explain the process clearly.
Hiring movers can take much of the physical work out of relocating, but choosing the right company requires more than comparing prices. The company you hire will be responsible for transporting belongings that may have significant financial or sentimental value, so its qualifications and approach deserve careful attention.
Whether you’re moving across town or preparing for a longer relocation, knowing what to check before signing an agreement can help you make a more informed decision. A reputable moving company should be transparent about its services, pricing, credentials, and expectations from the beginning.
Check Credentials and Registration
One of the first things to investigate is whether the mover is properly registered for the type of relocation you’re planning. Requirements can vary depending on where you’re moving and whether the move crosses state lines.
For interstate moves, the Federal Motor Carrier Safety Administration provides a searchable database where consumers can check a mover’s registration information and complaint history. The agency also assigns interstate moving companies a U.S. DOT number that can be used to identify them.
The Federal Motor Carrier Safety Administration’s mover database is a useful starting point for verifying an interstate mover’s credentials. Don’t rely solely on a company’s website or a sales representative’s claims. Confirm the information independently before hiring.
You should also look for a legitimate business address, working phone number, and clear contact information. A company that is difficult to identify or unwilling to provide basic information deserves additional scrutiny.
Compare Estimates Carefully
Price is naturally an important consideration, but the lowest estimate is not necessarily the strongest choice. Moving estimates can vary based on the amount being transported, distance, labor, packing services, stairs, storage, specialty items, and other circumstances.
According to the Federal Trade Commission, consumers should get written estimates from several movers and make sure the estimates include all of their property. The agency also recommends asking what movers charge for coverage and what they will pay if belongings are damaged.
A written estimate gives you something concrete to review before the move. Pay attention to unclear fees, vague descriptions, and charges that could appear later.
Look at Reputation and Communication
Reviews can provide useful insight into how a company handles scheduling, communication, property, and unexpected situations. Look for patterns rather than focusing on one particularly positive or negative review.
Communication is just as important. Before hiring, consider how quickly the company responds to questions and whether representatives provide clear answers. A mover should be able to explain what services are included, what information they need from you, and what you can expect on moving day.
Fun Fact
Did you know? The FTC recommends searching a mover’s name along with terms such as “complaint” or “scam” when researching a company. This can help reveal recurring concerns that may not appear in testimonials featured on the company’s own website.
Consider the Services You Actually Need
Not every move requires the same level of assistance. Some households need basic transportation and loading, while others may need packing, unpacking, storage, or help with larger and more delicate belongings.
Before requesting an estimate, make a list of the services you expect to need. Consider whether you have:
- Large or unusually heavy furniture.
- Fragile items that require special handling.
- Appliances that need additional preparation.
- Items that need to be packed by movers.
- Belongings that require temporary storage.
- A home with stairs, narrow hallways, or difficult access.
Having this information ready can make estimates more accurate and help the mover determine what resources your relocation requires.
Ask About Experience With Your Type of Move
A mover’s general experience matters, but experience with your specific type of relocation can be even more useful. An apartment move, large household relocation, office move, and long-distance relocation can involve very different logistical challenges.
Ask how the company handles situations similar to yours. You can also ask about scheduling, estimated timelines, equipment, storage options, and how the company handles particularly valuable or fragile belongings.
Fun Fact
Did you know? According to Ruby Home, about 18% of movers relocate to a place where they have previously lived. That figure rises to 24% among movers in the Midwest and 20% among movers in the West.
Returning to a familiar area does not necessarily make the physical move easier. Whether you’re returning to a previous home or relocating somewhere completely new, the mover still needs to understand the size and requirements of your move.
Understand How Your Belongings are Protected
Before hiring a moving company, ask what happens if an item is lost or damaged. Moving companies may offer different levels of valuation or coverage, and the details can affect your financial responsibility if something goes wrong.
Don’t assume that standard coverage provides the same protection as full replacement value. Ask the mover to explain your options in plain language and review the paperwork before signing.
You should also ask how claims are handled. Knowing where to report damage and what documentation may be required can make the process easier if a problem occurs.
Watch for Warning Signs
Some red flags should make you pause before hiring a mover. Be cautious if a company refuses to provide information, pressures you to make an immediate decision, or gives you an estimate without gathering enough information about the move.
The FTC specifically warns consumers against movers that demand cash or a large deposit before the move and advises against signing paperwork with blank spaces for important information.
A professional mover should be willing to explain the agreement, answer questions, and provide the information you need to make a decision without unnecessary pressure.
Why Choose Meridian Moving & Storage?
Finding the right mover is ultimately about more than finding a low number on an estimate. You want a company that can communicate clearly, provide the services your relocation requires, and handle your belongings responsibly.
Meridian Moving & Storage can help customers evaluate their moving needs and determine which services make sense for their relocation. Before hiring, take time to discuss your move, ask questions, and understand what the company will provide.
Make an Informed Choice
The right moving company should give you confidence before moving day arrives. Verify credentials, compare detailed estimates, research reputation, ask about services, and understand how your belongings will be handled and protected.
When you’re ready to learn more about available services, you can explore Meridian Moving & Storage’s moving services to see how the company can assist with your relocation.
Frequently Asked Questions
Ask about registration, insurance or valuation coverage, services, pricing, scheduling, experience, cancellation policies, and how the company handles damaged or missing belongings. Request important details in writing so you can review them before signing.
A useful estimate should be based on enough information about your belongings and the move to produce a realistic price. Review what services are included, identify potential additional charges, and compare estimates based on equivalent services rather than price alone.
Meridian Moving & Storage can discuss your relocation needs, available moving services, scheduling, and other details specific to your move. Contacting the company directly allows you to get information based on your household, destination, and moving requirements.